To help ensure our customers are familiar with our policies, we have assembled a list of the most frequently asked questions. If you do not see the answer you are looking for, please contact us with your inquiry.

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QUESTION: What payment methods do you accept?
ANSWER: We accept: MasterCard/Visa, American Express and PayPal. At checkout, you will receive any pertinent information required to use your selected payment means !

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QUESTION: How Much Will My Order Cost to Ship?
ANSWER: Our Shopping Cart is integrated with UPS and USPS to calculate shipping based on the dollar amount and zone destination. You can calculate the shipping cost of your order at any point in your order ! To learn how, please click on the "Shipping" tab at the top of any page. Locate the ship to zone number and the % to use with the displayed Sub-total, of your order. To change your order at any time, just click on "Shopping Cart" !

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QUESTION: How long does it take for my order to ship?
ANSWER: Normally, your order will leave our warehouses in California or Texas within 48 hours (second business day). To view shipping time, please click on the "Shipping" tab.

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QUESTION: I would like my order rushed to me, can I pay for express shipping?
ANSWER: Our shopping cart is set-up to provide you with a complete selection of shipping options; this selection includes (Rush) 2nd day services. Paying for express shipping is not the same as paying for express processing. If you need your order shipped from our warehouse within the next business day, you must contact us by email for available options and any additional charges (if any).

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QUESTION: What shipping methods do you use?
ANSWER: Normal shipping is done via UPS ground service or USPS Priority. Part of our services when you shop with us is we will post your UPS tracking number and a direct link to the UPS Tracking Service, so you will be able to track your order right to your door ! Sorry but USPS shipments will not be issued a tracking number nor insured. Only UPS will have that.

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QUESTION: Do you ship outside of the continental U.S.?
ANSWER: We ship orders nationally and to Alaska and Hawaii. We DO NOT ship to Canada. There is a minimum order of $100.00 to ship to Alaska or Hawaii. NO COD's ! See "Shipping" for rates.

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QUESTION: I have received my order but I have a problem with it, what should I do?
ANSWER: Please email us with the order #, your name and what you would like us to do. If the order is lost, we will supply you with any available tracking/ information and what can be done. If it is broken, depending on the item, you may or may not have to return the item. Either way the item will be replaced ! If you don�t like the quality, return the item(s) within 30 days in the same condition and packaging that you received it and we will issue a credit, exchange or refund on the item(s), which ever you prefer. Sorry, we do not give refunds for freight !

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QUESTION: Do you offer Quantity Discounts?
ANSWER: YES. All product price / discounts are shown at the bottom of each product description. If you are looking to purchase an item(s) in quantities larger than those listed on the site, then please contact us via email using our 'Contact' tab and we will supply you with a quote for bulk ordering.

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QUESTION: Can I order by Phone?
ANSWER: No. Sorry, but to keep our product cost down, we do not offer a phone order service. We ask that all customers purchase directly through the web site. If an item is not listed on our site but listed in our catalog or you are having trouble purchasing through our site, please email us. We will contact you, normally within 24 hours.

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QUESTION: What is Alabastrite ?
ANSWER: Our fine line of Alabastrite creations are fashioned from a stone-based, poly-resin material, called (Alabastrite). This unique combination allows the sculpting mastery of the artisan to be captured in intricate detail in each handsomely finished product.